Support Assistant (Johannesburg East) Full-time Job

We are seeking a detail-oriented and dependable Support Assistant to join our team. The successful candidate will be responsible for delivering high-quality, precise administrative support in line with our Service Level Agreements (SLAs).

This role requires accuracy, consistency, and the ability to follow established guidelines and procedures while managing repetitive tasks with care and diligence.

This is an ideal opportunity for someone looking to become a valued technical expert in the Financial Services or Life Assurance industry through consistent delivery of error-free, standards-compliant work.

Minimum Requirements:

Formal Qualifications:

• Matric (Grade 12) – Essential

Experience & Knowledge:

• Minimum 2 years' administrative experience within the Financial Services or Life Assurance industry

• Basic understanding of insurance processes, policies, and client servicing

️ Computer Literacy:

• Proficient in Microsoft Office (especially Outlook and Excel)

• Comfortable with web-based systems and internal platforms

Core Skills & Competencies:

• Strong attention to detail

• Consistent and reliable work ethic

• High level of conscientiousness and follow-through

• Responsive and customer-focused

• Good written and verbal communication

• Self-motivated and target-driven

• Team player with a helpful attitude

Key Responsibilities:

Administrative & Support Duties:

• Upload and follow up on a wide range of service requests, including:

  • Premium queries

  • Change of beneficiary

  • Debit order updates

  • Letters of authority

  • Change of broker or DOC

  • Amendments and change of personal details

  • Claims processing, etc.

• Check and capture applications:

  • Within 4 hours of receipt

  • With a minimum accuracy rate of 95%

• Conduct daily routine processes and support functions efficiently

• Monitor incomplete submissions and outstanding service requests

• Communicate with intermediaries regarding outstanding documentation or actions needed

• Perform annual system assessments and maintain up-to-date knowledge of processes

• Provide administrative support to Life Specialists and intermediary partners

• Generate and issue quotations and benefit statements

• Support organisation of broker workshops and events

• Order and manage stock of brochures, forms, and other marketing material

Performance Metrics:

• SLA adherence (turnaround times, quality standards)

• Accuracy and completeness of administrative tasks

• Responsiveness to clients and intermediaries

• Consistent internal communication and follow-up