Administrator - Short Term Lead Warmer (6-Month Contract) Full-time Job

Welcome to FNB – the home of the #changeables. Here, we create innovative financial solutions for those who dare to shape their future. Our culture celebrates curiosity, adaptability, and collaboration, empowering our people to ignite meaningful change.

This is an exciting 6-month contract opportunity within the FNB Short-Term Insurance team. You’ll be part of a dynamic group where unique talent meets high-impact execution.

Role Purpose

To provide efficient and effective administrative support and ensure the seamless functioning of the Short-Term Lead Warming process, including lead generation, customer engagement, and support to the sales team.

Key Responsibilities

• Warm up potential clients and transfer them to the appropriate sales teams.

• Generate leads via internal channels for sales conversion.

• Deliver exceptional service by offering proactive, tailored solutions to client needs.

• Efficiently resolve customer queries within agreed timelines and service standards.

• Perform accurate and timely administrative tasks to support functional operations.

• Ensure compliance with governance, legislative, and audit requirements.

• Compile and submit accurate Management Information (MI) reports as required.

• Proactively manage your own development to increase professional competencies.

Candidate Profile

You Are a Great Fit If You:

• Are a go-getter with a strong work ethic and positive mindset.

• Are driven to exceed targets and thrive in high-pressure, sales-oriented environments.

• Can think outside the box and are motivated to write your own paycheck.

• Build relationships based on trust, openness, and professionalism.

• Deliver consistent, high-quality work within set deadlines.

Minimum Requirements

• A valid Matric certificate.

• Eagerness to learn and grow in a fast-paced, customer-centric environment.

What You’ll Gain

• A challenging and supportive work environment with opportunities to grow.

• Access to networking and learning opportunities across the business.

• A culture that encourages innovation, collaboration, and professional development.

We’re a Perfect Match If You Are:

• Adaptable and curious

• Hard-working, dedicated, and willing to go the extra mile

• A true team player who thrives under pressure

Employment Equity Statement

All appointments will be made in accordance with the FirstRand Group’s Employment Equity Plan. The bank supports the recruitment and advancement of individuals with disabilities. Disclosure of disability status is voluntary and will remain confidential unless disclosure is required by law.